Industrial Manufacturing

Create multilingual content-on-demand across touchpoints, from exploration to configuration, and through to connected experiences, and aftersales services.

Our comprehensive language and content solutions can help you meet the needs of the entire value chain by adopting mature agile software practices, while lowering costs and increasing efficiency.

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Why RWS?

Take full control of the manufacturing content lifecycle with an organization you can trust.

Trusted by 51 of the top 68 manufacturing companies.

Integrated technology stack.

1,750+ in-house linguists.

Secure multilingual content management.

Scalable, vendor-agnostic language management technology.

Discover how Content-as-a-Service can help you transform your after-sales business model.

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Areas of expertise

Global language and content management for Industry 4.0

Global digital experiences

Create, translate, and publish content globally across the entire content lifecycle from marketing imagery to detailed feature information, and from your latest campaign, to practical in-device self-service, on any channel, device or context.

Automotive Solutions - Digital owner manuals

Digital operator manuals

Adopt a high-tech approach to digital manuals tuned to your product’s specific configuration, and always up-to-date on the IoT-enabled device itself, on the customer portal, and through mobile devices, enhanced with augmented reality (AR) capabilities, as well as product-specific print-on-demand.

Aftersales and aftermarket

Drive manufacturing margins with greater aftersales efficiency for your IoT-enabled products. Always have in-time availability of technical product information, knowledge base content, and up-to-date content for repair and maintenance procedures, to prevent downtime and improve customer satisfaction and brand loyalty.

Multilingual field service

Always have multilingual access to field service documents such as warranty claims, service helpdesk tickets, chat records, or FAQs. Empower aftersales, product management, and development to tackle systemic problems quickly to protect brand reputation.

Global communication

Synchronize multilingual content across marketing, product management, engineering, and aftersales to keep up with shorter product lifecycles, gain cost savings, deliver quality translations, and remain competitive.

Software localization and testing

Launch your software-based services simultaneously in any language and support diagnostic, embedded software, and back-end system updates that are secure and broadly automated.

Solutions

Web content management

Dynamically personalize your content based on profiles, browsing behavior, and device to ensure brand and message consistency through content reuse.

We can help you automatically manage and distribute your translated content across web, mobile, and other digital touchpoints for all your brands, and markets.

Structured content management

Create, manage, and deliver multilingual product, operator, repair, and maintenance information at scale across human-machine interfaces (HMIs), print-on-demand, mobile apps, and online channels with a powerful structured content management solution.

Now you can reduce complexity and costs with the delivery of multichannel manufacturing documentation.

Machine translation

Integrate machine translation tools directly into the applications your organization uses most, for secure translation that scales so you can speed up responses between field service, retailers, central aftersales, and help desks, creating greater customer satisfaction.

Translation management

Automate translation processes and eliminate inefficient manual tasks, enable control, collaboration, and efficiency to significantly improve the quality and consistency of your translations.

Let our localization managers and teams centrally manage, automate, and control translation projects that deliver quality translations on time and budget.

Product testing

Empower your teams to effectively collaborate, communicate, and manage software localization from end-to-end within one centralized environment.

Ensure faster multilingual software releases, higher quality software localization, and more efficient processes. The tool also ensures that graphic user interface (GUI) and source text translations follow best practices.

“Cooperation is incredibly smooth, and we are able to use our resources that much more efficiently. What this all amounts to, is that we are able to deliver product manuals that match the quality of our forklifts—and, in a fraction of the time.”

Thomas Oswald Manager, Central Customer Service

“The solutions make it inherently easy to manage the complexity of a consistent web presence in different languages, straight out of the box. They also integrate well with all our other solutions—a crucial requirement for building the comprehensive digital ecosystem we were looking for.”

Gerard Schram Web Strategy and Operations Manager