Tridion for High-Tech

Deal with increased product velocity and customer expectations.

As technology has advanced and products have become ever more sophisticated and digitally connected, customer expectations for product and after-sales experiences have soared.

Tridion has served customers in the high-tech industry for decades, driving small and large change processes related to the creation, management, translation and delivery of product and service information.

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Why Tridion?

Keep your product and software at the centre of the digital economy.

Recognized as the #1 Component Content Management System (CCMS)

Control many versions of your documentation simultaneously

Deliver a superb brand experience and execute global sim-ships

Choose between secure cloud, hybrid and on-premises deployment

RWS works with the top 10 consumer electronic companies

A content management system you can trust

Case studies

United Imaging eliminates duplication of effort with Tridion Docs

HPE: Benefits of using Tridion Docs in its first year

Areas of expertise

Owner manuals

Adopt a high-tech approach to digital and printed manuals tuned to the specific configuration of your product and software. The manuals are proactively delivered in the product, through online portal and mobile devices, as well as product-specific print-on-demand, for both end users and your indirect channel.

Service and support

Improve customer experience with better customer support and greater aftersales efficiency. Ensure in-time availability of product information and knowledge base content for your support desk, field service engineers and for customer self-service, to increase user satisfaction and brand loyalty.

Digital experience management

Create, translate and publish content to drive global sim-ship product launches. Manage the entire content lifecycle from marketing imagery to detailed feature information and engaging video material, on any channel or device and in any context, to drive brand awareness and convert prospects into customers.

Solutions

Component content management

Meet the quality and accuracy expectations of your consumers. Create, manage and deliver product information through a powerful CCMS. Reduce complexity and costs by managing granular content components that are constantly reused without the need to copy and paste.

Knowledge management

Equip your organization with a faster way to connect customers, partners and employees with the product information they need. Serving as an enterprise knowledge hub, Tridion provides intuitive semantic search and fast information discovery with content recommendations from a single authoritative source of truth.

Web content management

Build great digital experiences to promote your products and services. Dynamically personalize the customer experience based on user profiles, browsing behaviour and device, while ensuring brand and message consistency. Automatically manage and distribute translated content across web, mobile and other digital touchpoints for all your brands and markets.

Integrated translation management

Connect to RWS Translation Management and Machine Translation for efficient and secure translation that enables you to speed up product launches while offering support and knowledge information in your customer’s preferred language, creating greater customer satisfaction.

Related content

White paper

Headless content management demystified

Learn what a headless content management system (CMS) is and isn't, how it differs from decoupled and hybrid CMSs – and why it matters for your business.

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Why customer support should be built on ‘structured content’

Fnd out how structured content can facilitate great customer support in a digital-first world.

eBook

Your guide to search experience optimization

Do you have an information findability problem? Learn how to give your customers and employees a search experience as good as they get from Google and Amazon.