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RWS in Insurance
RWS is expert both in the language of insurance providers and in the local languages in which your content needs to be applied. We also have knowledge of the complex web of regulatory frameworks under which you operate. Finally, we appreciate that the language for consumer and business audiences differs, sometimes widely.
We bring all of these essential components together in a single tailored, technology-enabled language solution for each of our insurance clients.
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The content challenge in insurance
Although globalisation among insurance providers is lower than in other B2B and B2C financial services sectors, there is still a very significant need to provide your multilingual customers with language support, especially in the provision of application processes, customer service, claims management and policy administration.
Even single-country insurance providers are often mandated to provide multilingual support for policyholders but, even where this is not the case, it simply makes good business sense to deliver your content in the language of the reader for an optimum customer experience.
In addition, some stages of the insurance customer journey are fraught with emotion when individuals are dealing with difficult personal or unexpected situations – at such times, navigating technical content in policies, claims procedures and conditions in another language should be the least of their concerns.
Likewise, there are key stakeholder audiences beyond your customers. Multilingual support for employees in areas like internal communications, policies and procedures and training enhance their ability to perform their roles as well as providing valuable cultural connectivity across geographical borders. So too on the B2B side of insurance operations, where complex underwriting content, legal contracts and regulations need to be translated accurately with no margin for confusion or dispute.
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Solutions for insurance
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Why insurers choose RWS
- Expert in the translation of consumer and commercial insurance content
- Working with national and multinational insurers via our global network of offices
- Trusted by leading insurance brands around the world
- 24/7 coverage to support fast turnaround times
- Expert at blending human skills with technology excellence for maximum efficiency
- Security-assured language solutions to protect your most sensitive content and customer data