Social
To compete effectively in our markets, it is critical that RWS is well-positioned to attract, recruit and retain the best people. Our activities are highly reliant on the skills, dedication and passion of all of our colleagues and freelancers around the world, who we rely on to meet our clients’ demands for excellent quality, timely delivery and effective service and product solutions. We aim to be a destination employer in every one of our key operating territories and markets, and we remain committed to this ambition.
Overview
Ongoing geopolitical and macroeconomic pressures meant that FY23 was another challenging year for RWS colleagues, and we remain constantly impressed by and grateful for the resourcefulness and resilience of our teams around the world.
The frameworks and capabilities we developed to support our people’s physical and mental health during the pandemic, including our global Employee Assistance Programme and our managers’ skills of sensitivity and adaptability, also continue to be helpful in these ongoing situations.
Despite these various challenges, FY23 has seen ongoing progress with regard to the important consolidation of our key people platforms, processes and initiatives as the Group comes together as One RWS. We now operate a single global HR organisation that is highly responsive at a divisional and local level, and supported by specialist HR teams at Group level. Together, this team, partnering with managers and colleagues, has delivered a number of successful Group-wide programmes during FY23.
Community
We provide an active programme of charitable support and promote foreign language learning actively through school and university partnership programmes including the RWS Campus and the RWS-Brode Scholarship Programme.
Our philanthropic initiatives have been consolidated under the new RWS Foundation. Donations by RWS and the RWS Foundation this year amounted to about £467,000. RWS encourages its colleagues to volunteer in the community and five working days can be taken annually to get involved in charitable initiatives. Over 800 volunteering days were taken in FY23.
Clients
RWS strives to satisfy its clients’ needs by providing services that meet and/or exceed their expectations. Our clients rely on our expertise, integrity and creativity to help them overcome their translation challenges and keep their businesses moving forward in a global environment. Our colleagues are aware of the role they play in achieving this which is reflected in improving and optimising existing processes and controls, striving for:
- On-time delivery
- Right first time
- Client satisfaction
Supply chain
RWS is committed to ethical and responsible sourcing and engagement with suppliers who share common principles of fair and honest trading, demonstrate a commitment to maintaining satisfactory working conditions, and comply fully with all applicable legal requirements of those regions in which our operations take place.