Tridion for Technical Communication

Deliver accurate product information for after-sales and self‐service to customers, field service and support teams and scale as the number of products, variations and markets grow. 

Tridion helps you effectively create, manage and publish multilingual information in any format and on any channel. Improve content quality, speed up translations and eliminate lengthy desktop publishing so you can launch offerings faster and in more markets with constant or even reduced budgets.

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Linde MH
“The productivity improvements enabled by Tridion allow us to accomplish more in less time.”
Thomas Oswald Manager, Central Customer Service.
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Atlas Copco
“We looked in the market and Tridion provided a compelling system that met our requirements and empowered us to achieve our objectives.”
Louis De Jaegher, After-market Process Development Manager.
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“The use of Tridion technology […] has generated huge benefits in terms of cost and time savings, which ranges from 40-100%.”
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See how Dell gained immediate efficiency improvements and time savings with Tridion
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Key results

Instructional, contextual and consistent information for global teams.
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50% increase in productivity year-on-year.
30% reduction in content development costs.
82% of customers achieve ROI in 18 months or less.
20% reduction in translation costs.
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100% reduction in desktop publishing costs.

Use cases

Field support and troubleshooting Product information and documentation

Augment field support with high-quality service information to reduce mean time to repair (MTTR) while allowing improved collaboration and accuracy for distributed teams. 

Tridion dynamically delivers granular product and service information, supporting both online and offline delivery of information, as well as new ways to interact with equipment such as Augmented Reality (AR).

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Publish accurate product information at the click of a button in any format, on multiple digital channels and in any language to facilitate higher levels of self-service and delight your customers. 

Tridion provides a single-source approach to managing product information that ensures increased quality and consistency while enabling on the fly personalization.

Key capabilities

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Manage multiple editions of your publications with Tridon Docs Baselines
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